Windows 10 is a great operating system that supports a wide range of applications. However, there are times when it can experience odd glitches or errors. One of the most common errors that users encounter is the sign-in Error 0x80090016 while creating a PIN on Windows 10. The error message reads “Something went wrong, We weren’t able to set up your PIN. Sometimes it helps to try again or you can skip for now and do this later.” 

The problem may be caused by a number of different factors, but in most cases, this error is caused by a corrupt Ngc folder on the system volume. So let’s explore some other causes for this error message, and how you can resolve them to get back into your PC.

Fix Error 0x80090016 when creating a PIN on Windows 10

How to Fix Windows Login Error 0x80090016

To fix sign-in Error Code 0x80090016, use the following methods –

1. Delete the NGC Folder

This problem typically appears when the contents of the Ngc folder become corrupted. In such a case, you will need to delete the contents of the Ngc folder for the issue to be resolved. This is what you should do:

  • First of all, start your PC in Safe Mode.
  • Now open the File Explorer using the Win+E keys.
  • Go to the following directory once you open the File Explorer
C:\Windows\ServiceProfiles\LocalService\AppData\Local\Microsoft\NGC
  • On the next page, delete everything within that folder.
  • If you’re unable to delete the contents in that folder, rename the folder instead.

Once you complete the above steps, try to log in again. It should work now.

Important: If the AppData folder isn’t there, it might be hidden, so you should turn on the viewing of hidden files and folders. You can do this by following these steps –

  • Open the Control Panel.
  • Make sure View by is set as Category. If not, do it.
  • Open the Appearance and Personalization folder.
  • Now select File Explorer Options in right.
  • Go to the View tab.
  • Scroll down a bit and search for the Hidden Files & Folders.

Show Hidden Files and Folders on Windows 11 - System Settings

  • Select the Show hidden files, folders, and drives option.
  • Click on Apply then select the OK button.

2. Remove newly installed third party software

If you have recently installed any third party application, remove it from your device and see if it helps to solve the error code. The following steps will guide you through the process.

  • Right-click on the Settings menu and select Settings.

Remove newly installed third party software

  • Click on Apps > Apps and Features from the left side of the page.
  • Select the newly installed program or application from the following list.
  • Under the selected program, click on the Uninstall button.
  • Again click Uninstall to confirm.

3. Use Local Group Policy Editor

Windows policies can also cause this problem if they are configured to disable the login PIN access. If that is the case, you will need to enable the policy and then add the PIN. To do it, follow these steps:

  • Open the Run dialog box using the Win+R keys.
  • Type gpedit.msc in the text box and press Enter.
  • Once you open the Group Policy, go to the following path –
Computer Configuration > Administrative Templates > System > Logon
  • Search for the Turn on convenience PIN Sign-in policy and then double click on it.

Turn on convenience PIN Sign-in policy to fix 0x80090016

  • On the next window, select the Enabled radio box.

Enable convenience PIN Sign-in policy to fix 0x80090016

  • Click on Apply > OK.

After you have completed the above steps, see if the problem is now solved

Hope you were able to resolve the error code using the methods listed above.

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